Check for complaints or generate disloyalty

Numerous studies show that disloyalty is directly related to dissatisfaction. However, if you want to prevent outbreaks of disloyalty amongst your employees or customers, occupying yourself with the satisfaction of their needs is not enough. You may be working perfectly in everyday life, trying to meet...

Managing multicultural teams

The presence of various cultures in the same workspace is a reality of a growing number of organizations. Trying to understand their specificities upsets many leaders, making them commit gaffes, sometimes, even serious ones. Culture is the mental complex, which includes knowledge, beliefs, art, norms, customs...

Interrupt politely

To interrupt is to stop something. To cut off the existing flow of energy in an activity, in a way, involves repression and this should be avoided. When one interrupts someone else’s activity, then we find ourselves at the threshold of the unacceptable. Rare exceptions include...

Praise success

It would be hard to find a better way to strengthen a relationship than to administer a good dose of sincere admiration. People rarely receive the positive reinforcement or recognition they deserve. Skimping applies not only to material possessions, but to feelings too. It seems to me...