First of all, know that a complaint is a warning. Not only does it allow you to keep that customer, but also avoid future inconvenience to others. The customer that complains likes you. If the customer didn’t, he or she would just go out and...
There is a Chinese saying that says that persistence achieves the impossible. The person, who has the ability to continue to ask for what he or she wants, again and again, until he or she achieves it, will most likely get it sooner or later. Even...
Persuasion is the art of making someone do something that is not apparently in his or her interest, but from which he or she also benefits. Successful persuasion leaves the persuader and the persuaded equally satisfied. Anyone can be persuaded, as long as the conditions and...
Effective management should not be based on a specific gender. Rather, it should be based upon a mind, talent and charisma. However, understanding gender roles in a business context (typically male) is vital. The strengths that women bring to leadership positions are a noticeable contribution and...
The past centuries’ utilitarian culture has been establishing the need for immediate and specialized use within communication content. More and more, the transmission of practical knowledge is valued, while everything else is considered a waste of time. Thus, people have lost the ability to talk...
Silence is health and something more. Silence causes an internal space for the mind to create, to innovate, to get out of the routine box. When the mind is saturated with sensory perceptions (external sounds included), it leaves little room to intentionally direct it where one...
Leading entails its responsibilities and we accept them cheerfully. Both employees and our family trust us, rely and lean on us. They know and feel that, if necessary, we are willing to sacrifice ourselves for them. One of the noblest tasks of the leader is to...
Everyday life comes to our mind through a continuous flow of thoughts, emotions and ideas that chaotically bombard and decrease the ability of reasoning. This happens particularly when worry, frustration or anxiety are lurking. In these circumstances, the clarity needed to make good decisions is...
Nobody likes to feel defeated. Much less a winner. So when one perceives that something can become a problem, one prepares for the fight. Frictions and differences of opinion are natural when diversity abounds and, without doubt, our world is abundant in diversity of perspectives. However,...
In management, tremendous courage and capacity of self-observation are required. If you do not possess them, your competitors may have a less convenient solution for you. I know it is not easy giving up the cash cows and venture into new sources. Especially when there is...